Troubleshooting
Something is missing
First work out whether Smitty never received it, is still reading it, or organized it somewhere you did not expect.
5 min read
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Check Today, Calendar, and Activity
The item may be present without being urgent enough for Today. Check dated events in Calendar, recent information in Activity, and open tasks, reminders, or shopping for things that are not events.
Confirm that Smitty received it
Open Sent and confirm the message went to the exact private address shown in Smitty. Check that the attachments remained on the forward and your mail provider did not return a delivery failure.
Give attachments time to finish
Long PDFs and image-based flyers can take longer than a short email. Check recent activity before sending repeated copies.
Was the detail actually included?
A note that says “See the portal” may not contain the schedule. Smitty cannot sign into a private portal. Send a screenshot, downloaded schedule, or the relevant text instead.
Send it once more, with context
If the message never arrived or processing failed, forward it again with the smallest useful note. If it is still missing, contact support with the date sent, sender, and subject line.
This is for Maya’s fifth-grade class.