Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and SmittyHQ, LLC ("Smitty," "we," "us"). They govern your use of Smitty's assistant for family and household logistics, available over SMS/text, WhatsApp, email, and our web app (the "Service").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated by reference.

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

• You must be at least 18 years old to create an account.
• You confirm the information you give us is accurate, and that you're allowed to use the phone number and email you provide.
• The Service is currently offered only to users in the United States. We make no claim that the Service is appropriate or available elsewhere, and we don't target or knowingly serve users outside the U.S.

Smitty organizes information you send or authorize us to retrieve, including forwarded emails, supported attachments, messages, voice notes, selected Calendar information, Gmail messages within your approved sender settings, and specific Google Docs you provide. We use it for household plans, digests, reminders, calendars, lists, and assistant responses. Smitty is a convenience and organizational tool. It is not a system of record, an emergency service, or a substitute for professional advice (see Section 10).

We may add, change, or remove features over time.

Subject to these Terms, Smitty grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal household use. We reserve all rights not expressly granted.

• You're responsible for activity under your account and for keeping your sign-in method (magic link / one-time code, or email and password) secure.
• Tell us promptly at security@smittyhq.com if you suspect unauthorized access.
• You may not share your account in a way that gives others access to another person's household data without authority to do so.

• By providing your US mobile number and opting in as an active account holder, you consent to receive service and transactional messages from Smitty — such as family schedule digests, reminders, clarifications, confirmations, command responses, and support replies — over SMS and/or WhatsApp. We do not send marketing messages, use purchased lists, or send cold outreach.
• Message and data rates may apply. Message frequency depends on your plan and enabled features. Trial and Plus users typically receive one or two scheduled messages per day plus occasional service messages. Free includes up to 8 text updates per month for a household with two adults, as described on the Pricing page. Connecting Google does not consent to SMS or WhatsApp, and it does not override a messaging opt-out.
• SMS requires authenticated web opt-in with an unchecked consent checkbox and a YES reply before messages begin.
• Reply STOP at any time to opt out of all Smitty messaging (both SMS and WhatsApp). Reply HELP for help.
• SMS and WhatsApp delivery depend on third parties (including Twilio and Meta's WhatsApp platform) and your carrier. We can't guarantee that any message will be delivered, on time, or at all.

For these Terms, "Your Content" includes information you submit and information you authorize Smitty to retrieve from connected sources. You retain any ownership rights you have in that content. You grant Smitty a limited, non-exclusive authorization to access, host, process, and transform it solely to provide enabled features, using the providers described in the Privacy Policy and subject to applicable Google data-use restrictions. Enabling a connection does not authorize unrelated use, advertising, or model training on that content.

Information about other people. Smitty is designed to help you manage life for others — including children, partners, and household contacts — so Your Content will often include information about them, sometimes sensitive information like health or school details, and sometimes their voices in voice notes. You represent and warrant that:

• you have the authority and any necessary permission to share that information with us; and
• our processing of it to provide the Service to you is lawful.

Shared household information. Smitty allows information to be shared, updated, and organized across members of a household. Raw Gmail messages and attachments retrieved through a connected Gmail account are visible within Smitty only to the adult who connected it. Extracted family logistics are shared with the household. Forwarded mail follows the existing household source-sharing path. We do not independently verify whether a person has authority to create, modify, or delete shared household information, and we are not responsible for disputes between household members regarding shared data, reminders, calendars, lists, or other information managed through the Service.

You're responsible for honoring requests from people in your household to correct or delete their information (you can do this in the app, or contact privacy@smittyhq.com).

Feedback and ideas. If you send feedback, feature requests, or other notes through the Service (including the contact form), you grant Smitty a perpetual, irrevocable, worldwide, royalty-free license to use, adapt, and implement those ideas without restriction or obligation to you. You will not be owed compensation, attribution, or a continuing interest if we use them. The feedback license does not apply to private messages, connected-source content, or information derived from that content merely because it appears in a feedback or support request. Google user data remains subject to the protections in the Privacy Policy and applicable Google policies.

We may remove, refuse to process, or disable access to any content if we reasonably believe it violates these Terms, applicable law, or could expose Smitty, our users, or third parties to legal, security, or operational risk.

You agree not to:

• use the Service for any unlawful, fraudulent, deceptive, harmful, or infringing purpose;
• upload malware, viruses, or other malicious code;
• attempt to gain unauthorized access to the Service, other user accounts, or our systems;
• probe, scan, or test the vulnerability of our systems without authorization;
• reverse engineer, copy, scrape, frame, mirror, or otherwise misuse the Service or any AI-generated output except as permitted by law;
• interfere with or disrupt the operation, integrity, or security of the Service;
• use bots, automation, or other means to overload or abuse the Service;
• impersonate another person or misrepresent your identity or authority;
• use the Service to stalk, harass, threaten, surveil, exploit, or harm another person;
• submit content that you do not have the legal right to share; or
• engage in any activity that, in our sole judgment, exposes Smitty, our users, our service providers, or any third party to legal, security, operational, reputational, or financial risk.

Automated access through Smitty's supported connection, including an authorized MCP connection, is permitted when it remains within the permissions granted and the technical limits of that connection.

This permission does not authorize bypassing access controls, accessing unauthorized information, excessive requests, or use of unsupported interfaces.

We reserve the right to investigate any suspected violation of these Terms. We may remove content, limit features, suspend access, or terminate accounts whenever we reasonably believe doing so is necessary to protect the Service, our users, ourselves, or third parties.

Our AI features process relevant content you send or authorize Smitty to retrieve. Anthropic processes Gmail and Google Doc text for extraction under the no-training restrictions described in the Privacy Policy. OpenAI is used for supported voice-note transcription, not Gmail or Google Doc extraction. AI output can be incorrect or incomplete; verify important information with its source.

AI output can be wrong, incomplete, or out of date, and transcriptions may contain errors. You're responsible for reviewing and verifying anything important before relying on it.

Smitty allows users to connect external AI assistants through its supported MCP connection.

By authorizing a connection, you allow your selected assistant to request information and supported actions through Smitty on your behalf, limited to the permissions you grant and your signed-in account.

You are responsible for selecting your external AI assistant and reviewing its terms and privacy policy.

A connected assistant cannot access another household member's restricted information. Where you are authorized to see another adult's private calendar event only as busy time, the assistant receives the same limited view.

Smitty may reject or limit requests that exceed your permissions, request unsupported actions, or cannot be completed safely.

You may disconnect an assistant through Smitty Settings. Disconnecting stops future access but does not undo previously completed actions.

A connected assistant may request supported actions through Smitty when you have granted the necessary permissions.

These actions may include creating a shared event in Smitty, responding to a shared event on your behalf, identifying scheduling information, requesting a pickup, recording coverage you are taking on, and sending a coordination message.

Smitty processes requests under your account permissions and applicable safeguards.

The connection does not currently support updating or canceling events or directly assigning responsibilities.

A pickup request is not complete until the other household member accepts it.

Creating a shared event, responding as yourself, recording your own coverage, or sending a coordination message does not require another household member's acceptance.

Coordination messages are sent only where the recipient's messaging consent and applicable plan limits allow them.

A submitted request does not guarantee that an action was completed, another household member accepted it, or a connected Google Calendar changed.

Creating an event in Smitty does not itself change Google Calendar. If calendar export is separately enabled and Smitty has been authorized to write to Google Calendar, the event may subsequently be copied to that calendar.

You should review important arrangements and confirm significant scheduling changes.

Smitty may decline, delay, or limit actions that exceed permissions or cannot be completed safely.

Smitty does not provide medical, legal, financial, or other professional advice, and nothing it generates should be treated as such. Do not rely on Smitty for emergencies or time-critical health or safety decisions. Always confirm critical information with the original source and the appropriate professional.

The Service relies on third parties (for example, Supabase, Railway, Twilio, Meta's WhatsApp platform, Anthropic, OpenAI, and others listed in the Privacy Policy). Your use of features that depend on them may also be subject to their terms. We're not responsible for third-party services we don't control.

We are not responsible for outages, interruptions, delays, failures, or changes caused by third-party providers, including cloud infrastructure, messaging providers, AI providers, telecommunications carriers, or other service providers on which the Service depends.

Google features are optional. You may connect only accounts and provide only sources you are authorized to use with Smitty. Signing in with Google does not itself enable Gmail or Calendar access. Gmail and Calendar use separate credentials.

For Gmail, you authorize retrieval only within your approved sender list of email addresses and domains, and a rolling 30-day window. Initial checks and newly approved senders include messages from the preceding 30 days, including messages received before connection. Smitty reads matching messages individually and does not retrieve the rest of a thread because one message matched. Attachments are subject to the 15 MB cap; oversized attachments are skipped and recorded as unread. With no approved senders, Smitty retrieves no message contents.

For Google Docs, you provide a specific public Doc link or share a specific Doc as Viewer with Smitty's service account. This authorizes Smitty to export and process that file and read it again when checking the known source. It does not grant Smitty access to browse your Drive or folders or obtain a parent Drive OAuth authorization.

These features do not authorize sending email from your account, editing or deleting source documents, or changing their sharing permissions. Optional Calendar writes remain subject to their separate authorization and disclosed limits.

Extracted logistics are shared with your household. Raw Gmail messages and attachments remain visible within Smitty only to the adult who connected that account. Forwarded mail follows the household source-sharing path described in the Privacy Policy. You are responsible for having authority to provide content for the disclosed processing and household sharing.

Removing a sender stops future retrieval from that sender. Disconnecting Gmail revokes the affected account's token and deletes its stored credential without disconnecting another adult's Gmail. For a private Doc, remove the service account's Viewer access to end its access; contact privacy@smittyhq.com to stop checks of a public source. Previously saved items remain subject to the Privacy Policy's retention and deletion rules. Disconnecting a source does not cancel a subscription or delete the household.

Third-party availability, source permissions, sender matching, oversized attachments, and connection interruptions can affect completeness and timing. Smitty does not guarantee detection of every message, document change, event, or deadline. Verify important details with the original source.

An external AI assistant you choose to connect is not a vendor or subcontractor engaged by Smitty.

Smitty's agreements with its own service providers do not apply to independently selected external AI assistants.

Your use of the assistant is governed by its applicable terms and privacy policy.

Smitty does not control the assistant's independent operation, storage practices, or subsequent use of information it receives.

Smitty offers Free and Plus plans, with a 30-day Plus trial. Current prices and plan limits are published on the Pricing page. Billing is handled by Stripe, and charges appear as SMITTYHQ LLC.

No payment method is required to start the trial. You may optionally save a card during the trial. If a valid payment method is on file at trial end, Stripe charges then. Otherwise, the household continues on Free. Free supports two adults and includes up to 15 processed family emails per calendar month and up to 8 text updates per month, as described on the Pricing page. Gmail messages Smitty processes count toward that email allowance. The app, calendar, and Daily Plan email remain available. Ending the trial does not delete the household.

You may cancel online at any time; access continues through the current paid-through date. If you intended to cancel but were renewed, contact billing@smittyhq.com within five calendar days of the renewal charge for a full refund of that renewal (access ends after an approved refund). Partial refunds are handled by support only.

Failed renewal payments receive a seven-day grace period. When that grace ends without payment, the household continues on the free plan instead of being deleted.

You may stop using the Service at any time. You may delete your account and request deletion of your data by texting DELETE (and then DELETE CONFIRM within the applicable confirmation window) or by using the deletion controls available in the web app, as described in our Privacy Policy.

We may suspend, restrict, disable, or terminate your account or access to all or any portion of the Service, with or without notice, at any time, in our sole discretion, for any reason or no reason, including if we believe that:

• you have violated these Terms;
• your use of the Service creates or may create legal, regulatory, security, operational, reputational, or financial risk;
• we suspect fraud, abuse, unauthorized access, deceptive conduct, or unlawful activity;
• your use interferes with the operation, integrity, or security of the Service;
• your use may harm other users, our service providers, or third parties; or
• suspension or termination is otherwise necessary to protect Smitty, our users, or the public.

We may also modify, suspend, discontinue, or remove any feature or the entire Service at any time without liability to you.

Except where required by applicable law, we are not obligated to provide advance notice, explain the reasons for suspension or termination, or restore any terminated account.

Sections of these Terms that by their nature should survive termination—including licenses, disclaimers, limitations of liability, dispute resolution, indemnification, and any accrued rights or obligations—will survive termination.

Your use of the Service is a revocable license, not a vested right. Nothing in these Terms obligates Smitty to continue providing the Service, maintain any feature, preserve any particular functionality, or retain your account or data for any minimum period, except where required by applicable law.

THE SERVICE IS PROVIDED "AS IS," "WITH ALL FAULTS," AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SMITTYHQ, LLC DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND QUIET ENJOYMENT.

WE DO NOT WARRANT THAT:

• THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME;
• THE SERVICE WILL OPERATE WITHOUT INTERRUPTION OR ERROR;
• ANY AI OUTPUT, REMINDER, CALENDAR ENTRY, TRANSCRIPTION, DIGEST, OR MESSAGE WILL BE ACCURATE, COMPLETE, OR TIMELY;
• THE SERVICE WILL PREVENT MISSED EVENTS OR MISSED DEADLINES; OR
• THE SERVICE WILL BE FREE FROM SECURITY BREACHES OR OTHER HARMFUL COMPONENTS.

YOU ARE RESPONSIBLE FOR VERIFYING IMPORTANT INFORMATION BEFORE RELYING ON IT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SMITTYHQ, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, MEMBERS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING FROM OR RELATED TO THE SERVICE.

THIS INCLUDES ANY LOSS RESULTING FROM:

• MISSED REMINDERS;
• INCORRECT AI OUTPUT;
• TRANSCRIPTION ERRORS;
• DELAYED OR UNDELIVERED MESSAGES;
• DATA LOSS;
• SERVICE OUTAGES;
• THIRD-PARTY FAILURES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF:

(A) THE AMOUNT YOU PAID US DURING THE TWELVE MONTHS BEFORE THE CLAIM; OR

(B) US $100.

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

You agree to defend, indemnify, and hold harmless SmittyHQ, LLC, its affiliates, officers, directors, employees, contractors, licensors, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• (a) Your Content;
• (b) your violation of these Terms;
• (c) your misuse of the Service;
• (d) your violation of applicable law; or
• (e) your infringement of another person's rights.

If we make material changes, we'll notify you by email and in the web app at least 30 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.

This Agreement is governed by the laws of the State of California, without regard to its conflict of law principles.

Informal Resolution. Before filing any formal claim, you agree to contact us at legal@smittyhq.com and give us 30 days to resolve the issue informally. Most concerns can be resolved this way.

Arbitration. If we can't resolve a dispute informally, you and SmittyHQ agree to resolve it through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. You waive your right to a jury trial and to participate in a class action.

Exceptions. Either party may bring an individual claim in small claims court. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction for issues involving intellectual property or unauthorized access to data.

Venue. For any dispute not subject to arbitration, you and SmittyHQ consent to the exclusive jurisdiction of the state and federal courts located in Alameda County, California.

Class Action Waiver. All disputes must be brought in your individual capacity. You may not bring a claim as a plaintiff or class member in any class or representative proceeding.

• Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
• Severability: if any part is unenforceable, the rest stays in effect.
• No waiver: our not enforcing a provision isn't a waiver of it.
• Assignment: you may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.

Force Majeure. Smitty shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, internet outages, labor disputes, acts of government, cyberattacks, failures of third-party providers, telecommunications failures, or interruptions in AI or cloud infrastructure.

• General: hello@smittyhq.com
• Contact form: smittyhq.com/contact
• Legal: legal@smittyhq.com
• Privacy: privacy@smittyhq.com
• Security: security@smittyhq.com