Messaging compliance

SMS opt-in flow

Smitty sends SMS only after a user explicitly opts in during web app onboarding or in authenticated notification settings. Messages are transactional and service-related — not marketing.

1. Onboarding opt-in

During account setup, the user enters a mobile number, selects SMS as the reminder channel, reads the consent disclosure, checks the agreement box, and continues.

2. Post-login notification settings

After sign-in, users can manage SMS preferences in Settings, including phone number, channel selection, consent, and notification opt-ins.

3. Double opt-in (YES confirmation)

After the user checks the consent box and saves notification preferences, Smitty sends a confirmation text. SMS is not active until the user replies YES or ACCEPT.

Pending confirmation SMS:

Smitty: Reply YES to confirm SMS reminders for your family digest and schedule updates. Msg frequency varies. Msg & data rates may apply. Reply STOP to cancel. Reply HELP for help.

Opt-in keywords: YES, ACCEPT

After YES, confirmation SMS:

Smitty: You're confirmed for SMS reminders. Msg frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe or HELP for help.

Consent disclosure (shown in app)

Users must check a box agreeing to the following before Smitty sends SMS:

Smitty may send SMS messages including your daily family digest, schedule reminders, clarification texts, urgent same-day alerts (if you enable them), and responses to questions you send. Msg frequency varies. You will typically receive one or two scheduled digest messages per day based on your preferences. You may also receive occasional clarification texts, urgent same-day alerts (if you enable them), and replies when you message us. Message & data rates may apply. Reply STOP to opt out at any time or visit smittyhq.com to manage preferences. Reply HELP for help. See our Terms of Service and Privacy Policy.

Checkbox label: “I agree to receive SMS messages from Smitty as described above.”

Opt-out and policies

Reply STOP at any time to opt out of Smitty SMS. You can also manage preferences in the web app.
Reply HELP for help.
Users can also manage or revoke messaging in the authenticated web app.
Smitty does not send marketing SMS messages.